As you know, we had to recreate a few documents and send them to the Indiana Secretary of State for authentication. The last time we completed this step it took one week and one day. I Fed-Exed the new documents to Indy last Tuesday (June 1st), so (being the schedule driven, obsessive person that I am) I expected to get them back this past Wednesday. Well....no documents. My wonderful, level-headed, problem-solving husband decided that he would call the office this afternoon to check on the status.
At this time, I would like to introduce you to Terri. I have no idea what her last name is, what her title is, how long she's worked for the Sec. of State, but I do know that she absolutely went above and beyond to help us.
Terri is the woman that Mike spoke with at the Secretary of State's office who had the unfortunate job of informing us that they had no record of receiving our documents last Tuesday. That's right...you didn't misread that. Terri said that they didn't get our documents, and that's when I went into panic mode.
Again, my level-headed, problem-solving husband calmly called Fed-Ex who gave him the name of the individual who signed for our documents, and Mike called Terri back. Not only did Terri find this person and retrieve our documents, but she expedited them through the authentication process and shipped them out within an hour.
I know it probably sounds like she was just doing her job, but it was late on a Friday afternoon and she could have easily put this off until next week. Instead, Terri dropped everything, pulled some strings, and worked this all out for us so that we would have our documents first thing Monday morning. She was our angel today, so say an extra prayer of blessing for Ms. Terri!